business

Russian music sites

I just had a student email me asking about Russian music download sites. Here’s what I told him:

http://www.mp3sparks.com isn’t accepting payments. Dunno why. They haven’t for a long time, so they’re out of the picture, as far as I’m concerned.

I recommend looking at http://www.mp3fiesta.com now, as well as http://www.mp3sugar.com.

There’s a huge list of Russian music sites here: http://www.squidoo.com/russianmp3sites

Lots of good info there.

Oh, and don’t forget the Amazon MP3 store. It’s actually nice – cheaper than Apple, but not as cheap as the Russians!

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Web design contrasted with graphic design

From Joshua Porter’s “Do Canonical Web Designs Exist?” (Bokardo: 14 November 2007):

… web designers necessarily approach design from a different perspective than graphic designers.

Graphic designers can judge by looking. Web designers cannot. Web designers must judge by doing (or observing others doing). The problem is that too many people judge web designs without actually using them. Instead, they look. When you use the shortcut of looking, you tend to judge what you’re looking at: the visuals. But when you use something, your relationship to that thing necessarily changes. I wonder how often Armin uses Google.

That’s why web design is different. Peer production, in particular, is extremely different. When I buy a book on Amazon, when you buy a book, we change the way the site works for someone else buying books, which is in turn changed by the reviews we write afterward. Is this not amazing design?

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What Dell learned from Wal-Mart

From Fake Steve Jobs’ “Why Dell will not bounce back” (11 May 2008):

On the manufacturing side, Dell figured out faster than the others in its space how to squeeze component suppliers and play them off each other. They brought in loads of former Wal-Mart people to refine this practice. One example: If you want to sell parts to Dell you must agree to ship your parts to Round Rock, Texas, and store them in Dell-owned warehouses (paying rent to Dell!) and to hold them until the very moment Dell needs them at which time you drive your tractor trailer to the Dell manufacturing facility and unload your parts through the shipping bay — and only then, as the parts go across the threshold, does Dell take ownership of them. Thus you, Mr. Parts Supplier, end up paying rent to Dell for the privilege of carrying its inventory on your books. Nice, right?

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How Google motivates employees

From Larry Page’s “How to Motivate Your Staff” (Business 2.0: December 2003: 90):

We wrote a program that asks every engineer what they did every week. It sends them e-mail on Monday, and concatenates the e-mails together in a document that everyone can read. And it then sends that out to everyone and shames those who did not answer by putting them on the top of the list. It has run reliably every week since we started, so for every week of our company’s history we have a record of what everyone did. It’s good for performance reviews, and if you’re joining a project team, in five minutes you can read what your team members did the last few weeks or months.

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Why brands are declining

From Brian Gibbs’ letter printed in Wired (January 2005):

The explanation that the decline of brands is due to competition, informed consumers, and constant innovation is insufficient. There’s another factor wreaking havoc. Over the years, brands have lost their meaning because advertising campaigns developed by creative types have been clever and witty, but often not relevant.

Once, brands defined the meaning and mode of civilization: fresher-smelling laundry, tastier tuna, et cetera. Tide used to “get dirt out.” Now it “works wonders,” a vacuous, unprovable claim. Do Tide customers think that getting their laundry clean is a miracle? Do they have an unmet psychological need to deify their detergent? Of course not. Creative-led marketing has wrought the empty brand.

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Modern piracy on the high seas

From Charles Glass’ “The New Piracy: Charles Glass on the High Seas” (London Review of Books: 18 December 2003):

Ninety-five per cent of the world’s cargo travels by sea. Without the merchant marine, the free market would collapse and take Wall Street’s dream of a global economy with it. Yet no one, apart from ship owners, their crews and insurers, appears to notice that pirates are assaulting ships at a rate unprecedented since the glorious days when pirates were ‘privateers’ protected by their national governments. The 18th and 19th-century sponsors of piracy included England, Holland, France, Spain and the United States. In comparison, the famed Barbary corsairs of North Africa were an irritant. Raiding rivals’ merchant vessels went out of fashion after the Napoleonic Wars, and piracy was outlawed in the 1856 Declaration of Paris (never signed by the US). Since the end of the Cold War, it has been making a comeback. Various estimates are given of its cost to international trade. The figure quoted most often is the Asia Foundation’s $16 billion per annum lost in cargo, ships and rising insurance premiums.

The International Maritime Bureau (IMB), which collects statistics on piracy for ship owners, reports that five years ago pirates attacked 106 ships. Last year they attacked 370. This year looks worse still.

In waters where piracy flourished in the past, the tradition embodied in figures such as Captain Kidd has persisted: off the Ganges delta in Bangladesh, in the Java and South China Seas, off the Horn of Africa and in the Caribbean. Three conditions appear necessary: a tradition of piracy; political instability; and rich targets – Spanish galleons for Drake, oil tankers for his descendants. A fourth helps to explain the ease with which it happens: ‘The maritime environment,’ Gunaratna said, ‘is the least policed in the world today.’

The IMB has not been able to persuade the international community or the more powerful maritime states to take serious action. The Bureau’s director, Captain Pottengal Mukundan, believes there is nothing crews can do to protect themselves. National maritime laws are not enforced beyond national boundaries – which is to say, over more than half the earth’s surface. Beyond territorial waters, there are no laws, no police and no jurisdiction. Many countries lack the will or the resources to police even their own waters. The IMB advises all ships against putting in anywhere near states like Somalia, for instance, where there is a near certainty of attack. … Piracy is a high-profit, low-risk activity.

The IMB urges crews to take more precautions, but owners can’t afford every recommended improvement: satellite-tracking devices, closed circuit cameras, electric fencing and security officers on every ship. Owners and trade unions discourage the arming of merchant ships in the belief that firearms will put crews’ lives at greater risk. Only the Russians and the Israelis are known to keep weapons aboard. Competition in the shipping business forces owners to minimise expenditure on crews as on everything else. A commission of inquiry into the 1989 Exxon Valdez spill that nearly destroyed the Alaskan coast reported that ‘tankers in the 1950s carried a crew of 40 to 42 to manage about 6.3 million gallons of oil . . . the Exxon Valdez carried a crew of 19 to transport 53 million gallons of oil.’ [Quoted in Dangerous Waters: Modern Piracy and Terror on the High Seas by John Burnett] With the automation of many shipboard tasks, vessels today carry even fewer seamen than they did when the Exxon Valdez ran aground. That means fewer eyes to monitor the horizon and the decks for intruders.

Air and land transport routes have come under tighter scrutiny since 11 September 2001, but improvements to maritime security are few. An oil tanker can carry a load that is far, far more explosive than any civil aircraft. And most piracy, including the seizure of oil tankers, takes place near countries with powerful Islamist movements – Indonesia, Malaysia, the Philippines, Yemen and Somalia. Lloyd’s List reported on 4 November that Indonesia is ‘the global black spot’ with 87 attacks in the first nine months of this year – ‘the number of attacks in the Malacca Straits leaped from 11 in 2002 to 24 this year.’ Indonesia, which consists of two thousand islands, is the world’s most populous Muslim country. It has experienced decades of repression by a kleptocratic military, communal violence and the degradation of a once vibrant economy. Radical Islamists have made it the focus of their activity and recruitment in Asia.

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Do’s and don’ts for open source software development

From Jono DiCarlo’s “Ten Ways to Make More Humane Open Source Software” (5 October 2007):

Do

  1. Get a Benevolent Dictator
    Someone who has a vision for the UI. Someone who can and will say “no” to features that don’t fit the vision.
  2. Make the Program Usable In Its Default State
    Don’t rely on configurable behavior. It adds complexity, solves little, and most users will never touch it anyway. Usable default behavior is required.
  3. Design Around Tasks
    Figure out the tasks that people want to do with your software. Make those tasks as easy as possible. Kill any feature that gets in the way.
  4. Write a Plug-In Architecture
    It’s the only good solution I’ve seen to the dilemma of providing a complete feature set without bloating the application.
  5. User Testing, User Testing, User Testing!!
    Without user testing, you are designing by guesswork and superstition.

Do Not

  1. Develop Without A Vision
    “When someone suggests another feature, we’ll find a place to cram it in!”
  2. Join the Clone Wars
    “Closed-source program X is popular. Let’s just duplicate its interface!”
  3. Leave the UI Design Up To The End User
    “I’m not sure how that should work. I’ll make it a check box on the preferences screen.”
  4. Make the Interface a Thin Veneer over the Underlying Implementation
    “But it’s got a GUI now! That makes it user-friendly, right?”
  5. Treat UI Design as Babysitting Idiots
    “They should all quit whining and read the manual already.”

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Scarcities and the music, movie, and publishing businesses

In Clay Shirky’s response to R.U. Sirius’ “Is The Net Good For Writers?” (10 Zen Monkeys: 5 October 2007), he takes on the persona of someone talking about what new changes are coming with the Gutenberg movable type press. At one point, he says, “Such a change would also create enormous economic hardship for anyone whose living was tied to earlier scarcities.”

It’s not just writing and writers and publishers that now face that change. Scarcities drove the music and movie businesses, and those scarcities are disappearing. When music is no longer tightly controlled in terms of creation, availability, manufacture, and distribution, when it’s possible to download or listen to anything at any time, those businesses face rapid, discombobulating change.

Is it the government’s – or society’s – duty, however, to put those scarcities back into place, either through technologies or law?

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Like music, authors will make more money from personal appearances

From Douglas Rushkoff’s response to R.U. Sirius’ “Is The Net Good For Writers?” (10 Zen Monkeys: 5 October 2007):

But I think many writers – even good ones – will have to accept the fact that books can be loss-leaders or break-even propositions in a highly mediated world where showing up in person generates the most income.

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Chinese attacks on government and business networks

From Foreign Policy‘s interview with Richard A. Clarke, “Seven Questions: Richard Clarke on the Next Cyber Pearl Harbor” (April 2008):

I think the Chinese government has been behind many, many attacks—penetrations. “Attacks” sounds like they’re destroying something. They’re penetrations; they’re unauthorized penetrations. And what they are trying to do is espionage. They’re engaged in massive espionage, not only in the U.S. government, in the U.S. private sector as well, but also around the world. The British security service, MI5, sent a note to the 300 largest corporations in England a few months ago, telling them that the Chinese government had probably penetrated their networks.

What’s happening every day is that all of our information is being stolen. So, we pay billions of dollars for research and development, both in the government and the private sector, for engineering, for pharmaceuticals, for bioengineering, genetic stuff—all sorts of proprietary, valuable information that is the result of spending a lot of money on R&D—and all that information gets stolen for one one-thousandth of the cost that it took to develop it.

I’m also concerned about penetrations of U.S. research-and-development firms, everything from pharmaceuticals to genetics to aerospace engineering—all the things we have to sell in our knowledge-based economy. We are a post-industrial, knowledge-based society. That’s what we sell to the world. If other people can steal it readily, then we won’t have much of a margin.

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My new business idea

A coffee shop where the employees all wear platform shoes, glitter make-up, orange spiked hair, feathers, and silver spaceman pants.

It’s name:

ZIGGY STARBUCKS!

My friend Michael Krider made the following suggestions:

Drink names:

  • The Cafe Young Americano
  • Caffeine Genie
  • Sumatra-jet City

When employees hand your money back after a sale, they say, “Here’s your ch-ch-ch-change.”

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The importance of escalators in shopping

From “A-Z Retail Tricks To Make You Shop“:

Escalators – Multi-level Department stores often use their escalators to encourage you to see more of the store. Travelling either up or down the store you will find you have to walk half way around the level in order to find your next connecting escalator, as opposed to it being the one next to you. This has not happened by accident.

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Take over a computer network with an iPod or USB stick

From Bruce Schneier’s “Hacking Computers Over USB” (Crypto-Gram: 15 June 2005):

From CSO Magazine:

“Plug an iPod or USB stick into a PC running Windows and the device can literally take over the machine and search for confidential documents, copy them back to the iPod or USB’s internal storage, and hide them as “deleted” files. Alternatively, the device can simply plant spyware, or even compromise the operating system. Two features that make this possible are the Windows AutoRun facility and the ability of peripherals to use something called direct memory access (DMA). The first attack vector you can and should plug; the second vector is the result of a design flaw that’s likely to be with us for many years to come.” …

Recently I’ve been seeing more and more written about this attack. The Spring 2006 issue of 2600 Magazine, for example, contains a short article called “iPod Sneakiness” (unfortunately, not online). The author suggests that you can innocently ask someone at an Internet cafe if you can plug your iPod into his computer to power it up — and then steal his passwords and critical files.

And about someone used this trick in a penetration test:

“We figured we would try something different by baiting the same employees that were on high alert. We gathered all the worthless vendor giveaway thumb drives collected over the years and imprinted them with our own special piece of software. I had one of my guys write a Trojan that, when run, would collect passwords, logins and machine-specific information from the user’s computer, and then email the findings back to us.

“The next hurdle we had was getting the USB drives in the hands of the credit union’s internal users. I made my way to the credit union at about 6 a.m. to make sure no employees saw us. I then proceeded to scatter the drives in the parking lot, smoking areas, and other areas employees frequented.

“Once I seeded the USB drives, I decided to grab some coffee and watch the employees show up for work. Surveillance of the facility was worth the time involved. It was really amusing to watch the reaction of the employees who found a USB drive. You know they plugged them into their computers the minute they got to their desks.

“I immediately called my guy that wrote the Trojan and asked if anything was received at his end. Slowly but surely info was being mailed back to him. I would have loved to be on the inside of the building watching as people started plugging the USB drives in, scouring through the planted image files, then unknowingly running our piece of software.”

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More on Fordlandia

From Mary A. Dempsey’s “Fordlandia” (Michigan History: July/August 1994):

Screens were just one of the Yankee customs transported to Fordlandia and Belterra. Detroit physician L. S. Fallis, Sr., the first doctor sent from Henry Ford Hospital to run the Fordlandia medical center, attempted to eradicate malaria and hookworm among Brazilian seringueiros (rubber gatherers) by distributing quinine and shoes. The quinine was accepted but shoes were an unwelcome novelty. It is an exceptional photo that shows the shirtless seringueiros, machetes in hand, shod only with floppy rubber-soled sandals; their children went shoeless. The jungle dwellers also found Fordlandia’s two-family homes hopelessly hot and ugly and the idea of bathrooms repulsive. Even today, plumbing is a rarity in the jungle.

At the same time, Ford’s 6:00 A.M. to 3:00 P.M. work schedule was unpopular with plantation employees accustomed to slashing trees several hours before dawn, then resuming the work at sunset for piecemeal pay. But the promise of free housing and food, top-notch health care for the workers and their families, and a salary of thirty-seven cents a day—double the regular wage—kept the seringueiros on the job. …

Generally, the company-imposed routine met hit-and-miss compliance. Children wore uniforms to school and workers responded favorably to suggestions they grow their own vegetables. But most ignored Ford’s no liquor rule and, on paydays, boats filled with potent cachaca—the local sugar-can brew—pulled up at the dock. Poetry readings, weekend dances and English sing-alongs were among the disputed cultural activities. …

Former Kalamazoo sheriff Curtis Pringle, a manager at Belterra, boosted labor relations when he eased off the Dearborn-style routine and deferred to local customs, especially when it came to meals and entertainment. Under Pringle, Belterra buildings did not contain the glass that made the powerhouse at Fordlandia unbearably hot, and weekend square dancing was optional. Alexander said Henry Ford balked at building a Catholic church at Fordlandia—even though Catholicism was the predominant Christian religion in Brazil. The Catholic chapel was erected right away at Belterra. …

Alexander said of the long-closed but impeccably maintained facility that once boasted separate wards for men and women, thirty nurses, a dentist, three physicians and a pharmacist, who also administered anesthesia during surgery.

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Henry Ford’s debacle in the jungle

From Alan Bellows’s “The Ruins of Fordlândia” (Damn Interesting: 3 August 2006):

On Villares’ advice, [Henry] Ford purchased a 25,000 square kilometer tract of land along the Amazon river, and immediately began to develop the area. …

Scores of Ford employees were relocated to the site, and over the first few months an American-as-apple-pie community sprung up from what was once a jungle wilderness. It included a power plant, a modern hospital, a library, a golf course, a hotel, and rows of white clapboard houses with wicker patio furniture. As the town’s population grew, all manner of businesses followed, including tailors, shops, bakeries, butcher shops, restaurants, and shoemakers. It grew into a thriving community with Model T Fords frequenting the neatly paved streets. …

But Ford’s effort to transplant America– what he called “the healthy lifestyle”– was not limited to American buildings, but also included mandatory “American” lifestyle and values. The plantation’s cafeterias were self-serve, which was not the local custom, and they provided only American fare such as hamburgers. Workers had to live in American-style houses, and they were each assigned a number which they had to wear on a badge– the cost of which was deducted from their first paycheck. Brazilian laborers were also required to attend squeaky-clean American festivities on weekends, such as poetry readings, square-dancing, and English-language sing-alongs.

One of the more jarring cultural differences was Henry Ford’s mini-prohibition. Alcohol was strictly forbidden inside Fordlândia, even within the workers’ homes, on pain of immediate termination. This led some industrious locals to establish businesses-of-ill-repute beyond the outskirts of town, allowing workers to exchange their generous pay for the comforts of rum and women. …

Workers’ discontent grew as the unproductive months passed. Brazilian workers – accustomed to working before sunrise and after sunset to avoid the heat of the day – were forced to work proper “American” nine-to-five shifts under the hot Amazon sun, using Ford’s assembly-line philosophies. And malaria became a serious problem due to the hilly terrain’s tendency to pool water, providing the perfect breeding ground for mosquitoes.

In December of 1930, after about a year of working in a harsh environment with a strict and disagreeable “healthy lifestyle”, the laborers’ agitation reached a critical mass in the workers’ cafeteria. Having suffered one too many episodes of indigestion and degradation, a Brazilian man stood and shouted that he would no longer tolerate the conditions. A chorus of voices joined his, and the cacophony was soon joined by an orchestra of banging cups and shattering dishes. Members of Fordlândia’s American management fled swiftly to their homes or into the woods, some of them chased by machete-wielding workers. A group of managers scrambled to the docks and boarded the boats there, which they moved to the center of the river and out of reach of the escalating riots.

By the time the Brazilian military arrived three days later, the rioters had spent most of their anger. Windows were broken and trucks were overturned, but Fordlândia survived. …

In 1933, after three years with no appreciable quantity of rubber to show for the investment, Henry Ford finally hired a botanist to assess the situation. The botanist tried to coax some fertile rubber trees from the pitiful soil, but he was ultimately forced to conclude that the land was simply unequal to the task. The damp, hilly terrain was terrible for the trees, but excellent for the blight. Unfortunately no one had paid attention to the fact that the land’s previous owner was a man named Villares– the same man Henry Ford had hired to choose the plantation’s site. Henry Ford had been sold a lame portion of land, and Fordlândia was an unadulterated failure. …

Be that as it may, Ford’s perseverance might have eventually paid off if it were not for the fact that scientists developed economical synthetic rubber just as Belterra was establishing itself. In 1945, Ford retired from the rubbering trade, having lost over $20 million in Brazil without ever having set foot there.

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Great, wonderfully-designed consumer products

From Farhad Manjoo’s “iPod: I love you, you’re perfect, now change” (Salon: 23 October 2006):

There are very few consumer products about which you’d want to read a whole book — the Google search engine, the first Mac, the Sony Walkman, the VW Beetle. Levy proves that the iPod, which turns five years old today, belongs to that club.

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Teach people not to want a camera, but photography itself

From James Surowiecki’s “The Tastemakers” (The New Yorker [13 January 2003]: 31):

… it’s one thing to foist a fad on people, and another to have a deep and enduring impact on their everyday customs and habits. In the late eighteen-eighties, when George Eastman invented the Kodak – the first point-and-shoot camera – photography was the private domain of enthusiasts and professionals. Though the Kodak was relatively cheap and easy to use, most Americans didn’t see the need for a camera; they had no sense that there was any value in visually documenting their lives. So, instead of simply marketing a camera, Eastman sold photography. His advertisements told people what to take pictures of: vacations, holidays, “the Christmas house party.” Kodak introduced the concept of the photo album, and made explicit the connection between photographs and memories. Before long, it was more or less considered a patriotic duty to commemorate the notable – and not so notable – moments in your life on a roll of Kodak film.

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1st book written to be filmed

From Claudia Roth Pierpont’s “Tough Guy: The mystery of Dashiell Hammett” (The New Yorker [11 February 2002]: 70):

In March, 1928, [Hammett] had written to his publisher, Blanche Knopf, about his plans to adapt the “stream-of-consciousness method” to a new detective novel. He was going to enter the detective’s mind, he told her, reveal his impressions and follow his thoughts … But a few days after sending the letter, Hammett received one himself, from the head of the Fox Film Corporation, asking to look at some of his stories. He promptly fired off a second letter to Knopf, informing her of an important change in his artistic plans: he would now be writing only in “objective and filmable forms.” In the finished novel, Spade is viewed from the outside only, … we are granted no access to his mind. “The Maltese Falcon” may have been the first book to be conceived as a movie before it was written.

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