business

Paul Graham on software patents

From Paul Graham’s “Are Software Patents Evil?“:

The situation with patents is similar. Business is a kind of ritualized warfare. Indeed, it evolved from actual warfare: most early traders switched on the fly from merchants to pirates depending on how strong you seemed. In business there are certain rules describing how companies may and may not compete with one another, and someone deciding that they’re going to play by their own rules is missing the point. Saying “I’m not going to apply for patents just because everyone else does” is not like saying “I’m not going to lie just because everyone else does.” It’s more like saying “I’m not going to use TCP/IP just because everyone else does.” Oh yes you are.

A closer comparison might be someone seeing a hockey game for the first time, realizing with shock that the players were deliberately bumping into one another, and deciding that one would on no account be so rude when playing hockey oneself.

Hockey allows checking. It’s part of the game. If your team refuses to do it, you simply lose. So it is in business. Under the present rules, patents are part of the game. …

When you read of big companies filing patent suits against smaller ones, it’s usually a big company on the way down, grasping at straws. For example, Unisys’s attempts to enforce their patent on LZW compression. When you see a big company threatening patent suits, sell. When a company starts fighting over IP, it’s a sign they’ve lost the real battle, for users.

A company that sues competitors for patent infringement is like a defender who has been beaten so thoroughly that he turns to plead with the referee. You don’t do that if you can still reach the ball, even if you genuinely believe you’ve been fouled. So a company threatening patent suits is a company in trouble. …

In other words, no one will sue you for patent infringement till you have money, and once you have money, people will sue you whether they have grounds to or not. So I advise fatalism. Don’t waste your time worrying about patent infringement. You’re probably violating a patent every time you tie your shoelaces. At the start, at least, just worry about making something great and getting lots of users. If you grow to the point where anyone considers you worth attacking, you’re doing well.

We do advise the companies we fund to apply for patents, but not so they can sue competitors. Successful startups either get bought or grow into big companies. If a startup wants to grow into a big company, they should apply for patents to build up the patent portfolio they’ll need to maintain an armed truce with other big companies. If they want to get bought, they should apply for patents because patents are part of the mating dance with acquirers. …

Patent trolls are companies consisting mainly of lawyers whose whole business is to accumulate patents and threaten to sue companies who actually make things. Patent trolls, it seems safe to say, are evil. I feel a bit stupid saying that, because when you’re saying something that Richard Stallman and Bill Gates would both agree with, you must be perilously close to tautologies.

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The diamond scam

From The Atlantic‘s “Have You Ever Tried to Sell a Diamond?” (February 1982):

The diamond invention – the creation of the idea that diamonds are rare and valuable, and are essential signs of esteem – is a relatively recent development in the history of the diamond trade. Until the late nineteenth century, diamonds were found only in a few riverbeds in India and in the jungles of Brazil, and the entire world production of gem diamonds amounted to a few pounds a year. In 1870, however, huge diamond mines were discovered near the Orange River, in South Africa, where diamonds were soon being scooped out by the ton. Suddenly, the market was deluged with diamonds. …

The major investors in the diamond mines realized that they had no alternative but to merge their interests into a single entity that would be powerful enough to control production and perpetuate the illusion of scarcity of diamonds. The instrument they created, in 1888, was called De Beers Consolidated Mines, Ltd., incorporated in South Africa. As De Beers took control of all aspects of the world diamond trade, it assumed many forms. In London, it operated under the innocuous name of the Diamond Trading Company. In Israel, it was known as “The Syndicate.” In Europe, it was called the “C.S.O.” — initials referring to the Central Selling Organization, which was an arm of the Diamond Trading Company. And in black Africa, it disguised its South African origins under subsidiaries with names like Diamond Development Corporation and Mining Services, Inc. At its height — for most of this century — it not only either directly owned or controlled all the diamond mines in southern Africa but also owned diamond trading companies in England, Portugal, Israel, Belgium, Holland, and Switzerland.

De Beers proved to be the most successful cartel arrangement in the annals of modern commerce. While other commodities, such as gold, silver, copper, rubber, and grains, fluctuated wildly in response to economic conditions, diamonds have continued, with few exceptions, to advance upward in price every year since the Depression. …

The diamond invention is far more than a monopoly for fixing diamond prices; it is a mechanism for converting tiny crystals of carbon into universally recognized tokens of wealth, power, and romance. To achieve this goal, De Beers had to control demand as well as supply. Both women and men had to be made to perceive diamonds not as marketable precious stones but as an inseparable part of courtship and married life. To stabilize the market, De Beers had to endow these stones with a sentiment that would inhibit the public from ever reselling them. The illusion had to be created that diamonds were forever — “forever” in the sense that they should never be resold.

In September of 1938, Harry Oppenheimer, son of the founder of De Beers and then twenty-nine, traveled from Johannesburg to New York City, to meet with Gerold M. Lauck, the president of N. W. Ayer, a leading advertising agency in the United States. …

In Europe, where diamond prices had collapsed during the Depression, there seemed little possibility of restoring public confidence in diamonds. … This left the United States as the only real market for De Beers’s diamonds. In fact, in 1938 some three quarters of all the cartel’s diamonds were sold for engagement rings in the United States. Most of these stones, however, were smaller and of poorer quality than those bought in Europe, and had an average price of $80 apiece. Oppenheimer and the bankers believed that an advertising campaign could persuade Americans to buy more expensive diamonds. …

Specifically, the Ayer study stressed the need to strengthen the association in the public’s mind of diamonds with romance. Since “young men buy over 90% of all engagement rings” it would be crucial to inculcate in them the idea that diamonds were a gift of love: the larger and finer the diamond, the greater the expression of love. Similarly, young women had to be encouraged to view diamonds as an integral part of any romantic courtship.

Since the Ayer plan to romanticize diamonds required subtly altering the public’s picture of the way a man courts — and wins — a woman, the advertising agency strongly suggested exploiting the relatively new medium of motion pictures. Movie idols, the paragons of romance for the mass audience, would be given diamonds to use as their symbols of indestructible love. In addition, the agency suggested offering stories and society photographs to selected magazines and newspapers which would reinforce the link between diamonds and romance. Stories would stress the size of diamonds that celebrities presented to their loved ones, and photographs would conspicuously show the glittering stone on the hand of a well-known woman. Fashion designers would talk on radio programs about the “trend towards diamonds” that Ayer planned to start. …

In addition to putting these plans into action, N. W. Ayer placed a series of lush four-color advertisements in magazines that were presumed to mold elite opinion, featuring reproductions of famous paintings by such artists as Picasso, Derain, Dali, and Dufy. The advertisements were intended to convey the idea that diamonds, like paintings, were unique works of art.

By 1941, The advertising agency reported to its client that it had already achieved impressive results in its campaign. The sale of diamonds had increased by 55 percent in the United States since 1938, reversing the previous downward trend in retail sales. N. W. Ayer noted also that its campaign had required “the conception of a new form of advertising which has been widely imitated ever since. There was no direct sale to be made. There was no brand name to be impressed on the public mind. There was simply an idea — the eternal emotional value surrounding the diamond.” …

N. W. Ayer outlined a subtle program that included arranging for lecturers to visit high schools across the country. “All of these lectures revolve around the diamond engagement ring, and are reaching thousands of girls in their assemblies, classes and informal meetings in our leading educational institutions,” the agency explained in a memorandum to De Beers. …

De Beers needed a slogan for diamonds that expressed both the theme of romance and legitimacy. An N. W. Ayer copywriter came up with the caption “A Diamond Is Forever,” which was scrawled on the bottom of a picture of two young lovers on a honeymoon. Even though diamonds can in fact be shattered, chipped, discolored, or incinerated to ash, the concept of eternity perfectly captured the magical qualities that the advertising agency wanted to attribute to diamonds. Within a year, “A Diamond Is Forever” became the official motto of De Beers. …

N. W. Ayer … set about exploiting the relatively new medium of television by arranging for actresses and other celebrities to wear diamonds when they appeared before the camera. …

N. W. Ayer proposed to apply to the diamond market Thorstein Veblen’s idea, stated in The Theory of the Leisure Class, that Americans were motivated in their purchases not by utility but by “conspicuous consumption.” “The substantial diamond gift can be made a more widely sought symbol of personal and family success — an expression of socio-economic achievement,” N. W. Ayer said in a report. To exploit this desire for conspicuous display, the agency specifically recommended, “Promote the diamond as one material object which can reflect, in a very personal way, a man’s … success in life.” …

Toward the end of the 1950s, N. W. Ayer reported to De Beers that twenty years of advertisements and publicity had had a pronounced effect on the American psyche. “Since 1939 an entirely new generation of young people has grown to marriageable age,” it said. “To this new generation a diamond ring is considered a necessity to engagements by virtually everyone.” …

The campaign to internationalize the diamond invention began in earnest in the mid-1960s. The prime targets were Japan, Germany, and Brazil. … Within ten years, De Beers succeeded beyond even its most optimistic expectations, creating a billion-dollar-a-year diamond market in Japan, where matrimonial custom had survived feudal revolutions, world wars, industrialization, and even the American occupation. …

When the campaign began, in 1967, not quite 5 percent of engaged Japanese women received a diamond engagement ring. By 1972, the proportion had risen to 27 percent. By 1978, half of all Japanese women who were married wore a diamond; by 1981, some 60 percent of Japanese brides wore diamonds. In a mere fourteen years, the 1,500-year Japanese tradition had been radically revised. …

The diamond market had to be further restructured in the mid-1960s to accomodate a surfeit of minute diamonds, which De Beers undertook to market for the Soviets. They had discovered diamond mines in Siberia, after intensive exploration, in the late 1950s: De Beers and its allies no longer controlled the diamond supply, and realized that open competition with the Soviets would inevitably lead, as Harry Oppenheimer gingerly put it, to “price fluctuations,”which would weaken the carefully cultivated confidence of the public in the value of diamonds. Oppenheimer, assuming that neither party could afford risking the destruction of the diamond invention, offered the Soviets a straightforward deal – “a single channel” for controlling the world supply of diamonds. In accepting this arrangement, the Soviets became partners in the cartel, and co-protectors of the diamond invention.

Almost all of the Soviet diamonds were under half a carat in their uncut form, and there was no ready retail outlet for millions of such tiny diamonds. When it made its secret deal with the Soviet Union, De Beers had expected production from the Siberian mines to decrease gradually. Instead, production accelerated at an incredible pace, and De Beers was forced to reconsider its sales strategy. De Beers ordered N. W. Ayer to reverse one of its themes: women were no longer to be led to equate the status and emotional commitment to an engagement with the sheer size of the diamond. …

DeBeers devised the “eternity ring,” made up of as many as twenty-five tiny Soviet diamonds, which could be sold to an entirely new market of older married women. The advertising campaign was based on the theme of recaptured love. Again, sentiments were born out of necessity: older American women received a ring of miniature diamonds because of the needs of a South African corporation to accommodate the Soviet Union. …

N. W. Ayer learned from an opinion poll it commissioned from the firm of Daniel Yankelovich, Inc. that the gift of a diamond contained an important element of surprise. “Approximately half of all diamond jewelry that the men have given and the women have received were given with zero participation or knowledge on the part of the woman recipient,” the study pointed out. …

Women spoke in interviews about large diamonds as “flashy, gaudy, overdone” and otherwise inappropriate. Yet the study found that “Buried in the negative attitudes … lies what is probably the primary driving force for acquiring them. Diamonds are a traditional and conspicuous signal of achievement, status and success.” It noted, for example, “A woman can easily feel that diamonds are ‘vulgar’ and still be highly enthusiastic about receiving diamond jewelry.” The element of surprise, even if it is feigned, plays the same role of accommodating dissonance in accepting a diamond gift as it does in prime sexual seductions: it permits the woman to pretend that she has not actively participated in the decision. She thus retains both her innocence – and the diamond. …

Except for those few stones that have been destroyed, every diamond that has been found and cut into a jewel still exists today and is literally in the public’s hands. Some hundred million women wear diamonds, while millions of others keep them in safe-deposit boxes or strongboxes as family heirlooms. It is conservatively estimated that the public holds more than 500 million carats of gem diamonds, which is more than fifty times the number of gem diamonds produced by the diamond cartel in any given year. Since the quantity of diamonds needed for engagement rings and other jewelry each year is satisfied by the production from the world’s mines, this half-billion-carat supply of diamonds must be prevented from ever being put on the market. The moment a significant portion of the public begins selling diamonds from this inventory, the price of diamonds cannot be sustained. For the diamond invention to survive, the public must be inhibited from ever parting with its diamonds. …

During the periods when production from the mines temporarily exceeds the consumption of diamonds – the balance is determined mainly by the number of impending marriages in the United States and Japan – the cartel can preserve the illusion of price stability by either cutting back the distribution of diamonds at its London “sights,” where, ten times a year, it allots the world’s supply of diamonds to about 300 hand-chosen dealers, called “sight-holders,” or by itself buying back diamonds at the wholesale level. …

Dave Watts summed up the magazine’s experiment by saying, “As an 8-year investment the diamonds that we bought have proved to be very poor.” The problem was that the buyer, not the seller, determined the price. …

In 1976, the Dutch Consumer Association also tried to test the price appreciation of diamonds by buying a perfect diamond of over one carat in Amsterdam, holding it for eight months, and then offering it for sale to the twenty leading dealers in Amsterdam. Nineteen refused to buy it, and the twentieth dealer offered only a fraction of the purchase price. …

Retail jewelers, especially the prestigious Fifth Avenue stores, prefer not to buy back diamonds from customers, because the offer they would make would most likely be considered ridiculously low. The “keystone,” or markup, on a diamond and its setting may range from 100 to 200 percent, depending on the policy of the store; if it bought diamonds back from customers, it would have to buy them back at wholesale prices. Most jewelers would prefer not to make a customer an offer that might be deemed insulting and also might undercut the widely held notion that diamonds go up in value. …

The firm perhaps most frequently recommended by New York jewelry shops is Empire Diamonds Corporation, which is situated on the sixty-sixth floor of the Empire State Building, in midtown Manhattan. Empire’s reception room, which resembles a doctor’s office, is usually crowded with elderly women who sit nervously in plastic chairs waiting for their names to be called. One by one, they are ushered into a small examining room, where an appraiser scrutinizes their diamonds and makes them a cash offer. “We usually can’t pay more than a maximum of 90 percent of the current wholesale price,” says Jack Brod, president of Empire Diamonds. … For example, Brod estimates that a half-carat diamond ring, which might cost $2,000 at a retail jewelry store, could be sold for only $600 at Empire. …

He points out that the setting frequently conceals flaws, and adds, “The sort of flawless, investment-grade diamond one reads about is almost never found in jewelry.” …

When thieves bring diamonds to underworld “fences,” they usually get only a pittance for them. In 1979, for example, New York City police recover stolen diamonds with an insured value of $50,000 which had been sold to a ‘fence’ for only $200. …

While those who attempt to sell diamonds often experience disappointment at the low price they are offered, stories in gossip columns suggest that diamonds are resold at enormous profits. This is because the column items are not about the typical diamond ring that a woman desperately attempts to peddle to small stores and diamond buying services like Empire but about truly extraordinary diamonds that movie stars sell, or claim to sell, in a publicity-charged atmosphere. …

… the “pipeline” through which De Beers’s diamonds flow from the cutting centers in Europe to the main retail markets in America and Japan. This pipeline, a crucial component of the diamond invention, is made up of a network of brokers, diamond cutters, bankers, distributors, jewelry manufacturers, wholesalers, and diamond buyers for retail establishments. Most of the people in this pipeline are Jewish, and virtually all are closely interconnected, through family ties or long-standing business relationships. …

The most serious threat to De Beers is yet another source of diamonds that it does not control – a source so far untapped. Since Cecil Rhodes and the group of European bankers assembled the components of the diamond invention at the end of the nineteenth century, managers of the diamond cartel have shared a common nightmare – that a giant new source of diamonds would be discovered outside their purview. … In the late 1970s, vast deposits of diamonds were discovered in the Argyle region of Western Australia, near the town of Kimberley (coincidentally named after Kimberley, South Africa). Test drillings last year indicated that these pipe mines could produce up to 50 million carats of diamonds a year – more than the entire production of the De Beers cartel in 1981. …

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The history of tabs (card, folder, & UI)

From Technology Review‘s “Keeping Tabs“:

Starting in the late 14th century, scribes began to leave pieces of leather at the edges of manuscripts for ready reference. But with the introduction of page numbering in the Renaissance, they went out of fashion.

The modern tab was an improvement on a momentous 19th-century innovation, the index card. Libraries had previously listed their books in bound ledgers. During the French Revolution, authorities divided the nationalized collections of monasteries and aristocrats among public institutions, using the backs of playing cards to record data about each volume. …

It took decades to add tabs to cards. In 1876, Melvil Dewey, inventor of decimal classification, helped organize a company called the Library Bureau, which sold both cards and wooden cases. An aca­demic entrepreneur, Dewey was a perfectionist supplier. His cards were made to last, made from linen recycled from the shirt factories of Troy, NY. His card cabi­nets were so sturdy that I have found at least one set still in use, in excellent order. Dewey also standardized the dimension of the catalogue card, at three inches by five inches, or rather 75 millimeters by 125 millimeters. (He was a tireless advocate of the metric system.) …

The tab was the idea of a young man named James Newton Gunn (1867–1927), who started using file cards to achieve savings in cost accounting while working for a manufacturer of portable forges. After further experience as a railroad cashier, Gunn developed a new way to access the contents of a set of index cards, separating them with other cards distinguished by projections marked with letters of the alphabet, dates, or other information.

Gunn’s background in bookkeeping filled what Ronald S. Burt, the University of Chicago sociologist, has called a structural hole, a need best met by insights from unconnected disciplines. In 1896 he applied for a U.S. patent, which was granted as number 583,227 on May 25, 1897. By then, Gunn was working for the Library Bureau, to which he had sold the patent. …

The Library Bureau also produced some of the first modern filing cabinets, proudly exhibiting them at the World’s Columbian Exposition in Chicago in 1893. Files had once been stored horizontally on shelves. Now they could be organized with file folders for better visibility and quicker access. …

But the tab is [Gunn’s] lasting legacy. And it is ubiquitous: in the dialogue boxes of Microsoft Windows and Mac OS X, at the bottom of Microsoft Excel spreadsheets, at the side of Adobe Acrobat documents, across the top of the Opera and Firefox Web browsers, and—even now—on manila file folders. We’ve kept tabs.

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Why businesses want RFID for inventory

From Technology Review‘s “Tracking Privacy“:

Technology Review: How would RFID work to track products?

Sandra Hughes [Global privacy executive, Procter and Gamble]: It’s a technology that involves a silicon chip and an antenna, which together we call a tag. The tags emit radio signals to devices that we call readers. One of the things that is important to know about is EPC. Some people use RFID and EPC interchangeably, but they are different. EPC stands for electronic product code; it’s really like an electronic bar code.

TR: So manufacturers and distributors would use EPCs encoded in RFID tags to mark and track products? Why’s that any better than using regular bar codes?

Hughes: Bar codes require a line of sight, so somebody with a bar code reader has to get right up on the bar code and scan it. When you’re thinking about the supply chain, somebody in the warehouse is having to look at every single case. With RFID, a reader should be able to pick up just by one swipe all of the cases on the pallet, even the ones stacked up in the middle that can’t be seen. So it’s much, much faster and more efficient and accurate.

TR: Why is that speed important?

Hughes: We want our product to be on the shelf for consumers when they want it. A recent study of retailers showed that the top 2,000 items in stores had a 12 percent out-of-stock rate on Saturday afternoons, the busiest shopping day. I think the industry average for inventory levels is 65 days, which means products sitting around, taking up space for that time, and that costs about $3 billion annually. Often a retail clerk can’t quickly find products in the crowded back room of a store to make sure that the shelves are filled for the consumer, or doesn’t know that a shelf is sitting empty because she hasn’t walked by lately. With RFID, the shelf can signal to the back room that it is empty, and the clerk can quickly find the product.

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Embarassing email story #1056

From MedZilla’s “Emails ‘gone bad’“:

In another example of embarrassing and damaging emails sent during work is an investigation that uncovered 622 emails exchanged between Arapahoe County (Colo.) Clerk and Recorder Tracy K. Baker and his Assistant Chief Deputy Leesa Sale. Of those emails, 570 were sexually explicit. That’s not the only thing Baker’s lawyers are having to explain in court. Seems the emails also revealed Baker might have misused public funds, among other things.

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Phishing by altering the bank’s server

From Computerworld‘s “Florida banks hacked in new spoofing attack“:

Three Florida banks have had their Web sites compromised by hackers in an attack that security experts are calling the first of its type.

Earlier this month, attackers were able to hack servers run by the Internet service provider that hosted the three banks’ Web sites. They then redirected traffic from the legitimate Web sites to a bogus server, designed to resemble the banking sites, according to Bob Breeden, special agent supervisor with the Florida Department of Law Enforcement’s Computer Crime Center.

Users were then asked to enter credit card numbers, PINs and other types of sensitive information, he said.

According to Breeden, the affected banks are Premier Bank, Wakulla Bank and Capital City Bank, all small, regional banks based in Florida.

This attack was similar to phishing attacks that are commonly used against online commerce sites, but in this case hackers had actually made changes to legitimate Web sites, making the scam much harder for regular users to detect.

… Though Breeden said the scam was operational for only “a matter of hours” and probably affected fewer than 20 banking customers, the technique appeared to be very effective at extracting sensitive information.

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Free markets need visibility to work

From Slashdot’s “Pay-per-email and the ‘Market Myth’“:

But I think there’s a bigger problem underlying all of this. It’s not about specific problems with GoodMail’s or AOL’s or Hotmail’s system. The problem is that many advocates of these systems say that any flaws will get sorted out automatically by “the market” — and in this case I think that is simply wrong. And in fact the people on Thursday’s panel can’t really believe it either, because one thing we all agreed on was that Bonded Sender sucks. But has the marketplace punished Hotmail for using it? Have people left in droves because non-Bonded-Sender e-mail gets blocked? No, because if they never see it getting blocked they don’t know what happens. Free markets only solve problems that are actually visible to the user.

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How much does stolen identity info cost?

From The New York Times‘ “Countless Dens of Uncatchable Thieves“:

In the online world, he operates under the pseudonym Zo0mer, according to American investigators, and he smugly hawks all manner of stolen consumer information alongside dozens of other peddlers at a Web site he helps manage.

“My prices are lowers then most of other vendors have and I will deliver them in real time,” reads a typically fractured Zo0mer post.

At the same forum, another user, “tabbot,” offers “any U.S. bank accounts” for sale.

“Balance from 3K and above: $40,” he writes. “Regular brokerage accounts from 3K and above: $70.”

Tabbot also offers full access to hacked accounts from credit unions. One, with a $31,000 balance, is being sold for $400. “I can try search specific info such as signature, ssn, dob, email access,” tabbot writes. “Account with an extra info will be more expensive.”

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Why we don’t have rights from the ground to the sky

From Salon’s “Throwing Google at the book“:

Lawrence Lessig, a Stanford law professor and copyright scholar, likes to tell the story of Thomas Lee and Tinie Causby, two North Carolina farmers, who in 1945 cast themselves at the center of a case that would redefine how society thought of physical property rights. The immediate cause of the Causbys’ discomfort was the airplane; military aircraft would fly low over their land, terrifying their chickens, who flew to their death into the walls of the barn. As the Causbys saw it, the military aircraft were trespassing on their land. They claimed that American law held that property rights reached ‘an indefinite extent, upwards’; that is, they owned the land from the ground to the heavens. If the government wanted to fly planes over the Causbys’ land, it needed the Causby’s permission, they insisted.

The case, in time, came to the Supreme Court, where Justice William O. Douglas, writing for the Court, was not kind to the Causbys’ ancient interpretation of the law. Their doctrine, he said, “has no place in the modern world. The air is a public highway, as Congress has declared. Were that not true, every transcontinental flight would subject the operator to countless trespass suits. Common sense revolts at the idea. To recognize such private claims to the airspace would clog these highways, seriously interfere with their control and development in the public interest, and transfer into private ownership that to which only the public has a just claim.”

… the airplane rendered the Causbys’ rights to the skies incompatible with the modern world …

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Intel: anyone can challenge anyone

From FORTUNE’s “Lessons in Leadership: The Education of Andy Grove“:

[Intel CEO Andy] Grove had never been one to rely on others’ interpretations of reality. … At Intel he fostered a culture in which “knowledge power” would trump “position power.” Anyone could challenge anyone else’s idea, so long as it was about the idea and not the person–and so long as you were ready for the demand “Prove it.” That required data. Without data, an idea was only a story–a representation of reality and thus subject to distortion.

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Intel’s ups and downs

From FORTUNE’s “Lessons in Leadership: The Education of Andy Grove“:

By 1983, when Grove distilled much of his thinking in his book High Output Management (still a worthwhile read), he was president of a fast-growing $1.1-billion-a-year corporation, a leading maker of memory chips, whose CEO was Gordon Moore. … What Moore’s Law did not and could not predict was that Japanese firms, too, might master this process and turn memory chips into a commodity. …

Intel kept denying the cliff ahead until its profits went over the edge, plummeting from $198 million in 1984 to less than $2 million in 1985. It was in the middle of this crisis, when many managers would have obsessed about specifics, that Grove stepped outside himself. He and Moore had been agonizing over their dilemma for weeks, he recounts in Only the Paranoid Survive, when something happened: “I looked out the window at the Ferris wheel of the Great America amusement park revolving in the distance when I turned back to Gordon, and I asked, ‘If we got kicked out and the board brought in a new CEO, what do you think he would do?’ Gordon answered without hesitation, ‘He would get us out of memories.’ I stared at him, numb, then said, ‘Why shouldn’t you and I walk out the door, come back, and do it ourselves?'”

… once IBM chose Intel’s microprocessor to be the chip at the heart of its PCs, demand began to explode. Even so, the shift from memory chips was brutally hard–in 1986, Intel fired some 8,000 people and lost more than $180 million on $1.3 billion in sales–the only loss the company has ever posted since its early days as a startup.

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Zombie ships adrift off the shore of Africa

From “Happiness: The Chinese zombie ships of West Africa“:

We’re in the big African Queen inflatable, cruising alongside an anchored trawler. It’s more rust than metal – the ship is rotting away. The foredeck is covered in broken machinery. The fish deck is littered with frayed cables, and the mast lies horizontally, hanging over the starboard side. A large rusty Chinese character hangs on railings above the bridge, facing forward. It reads ‘happiness’. …

Moff turns the boat, taking us to another of the rusting fishing vessels, 70 nautical miles (130km) off the coast of Guinea, West Africa. We had been told this was where old pirate fishing boats were left at anchor, abandoned. We didn’t expect to find living people on board the dying ships. …

We head away, going with the current, which was purple and green with the dregs of spilled fuel. Throughout the afternoon, I keep noticing just how dirty the water is, with oil and fragments of plastic.

We arrive at Long way 08, which is in line for refuelling. This trawler is in a poor state, with the hull covered in masses of good-sized shellfish.

Four young Chinese crewman meet us with smiles and welcomes. They tell us that some of them have been on board for 2 years, non-stop. The trawler itself has been out here for eight years, and would probably be kept going for another six or so, or as long it lasted.

Here’s the thing – these ships seldom, or ever, visit a port. They’re re-supplied, refuelled, re-crewed and transhipped (unloaded) at sea. The owners and crews don’t seem to do any basic maintenance, apart from keeping the engine and winches running. There’s no glass in the portholes, and the masts are a mess of useless wiring. These floating deathtraps don’t carry any proper safety gear – on one boat, I saw the half-barrel case of an inflatable liferaft being used to store a net. …

We move to the second ship, where again, a bunch of friendly young guys have been sitting at anchor for two months, waiting technical help and a new crew. Their engine doesn’t work, and they no safety gear or radio. They can, however, run their watermaker, for desalinating seawater. Lines of drying fish hang over the deck, but they’re running out of other food, and are often forced to signal other fishing boats for help. Like everyone else, their future is uncertain. …

… we talk to the chirpy Guinean fisheries observer on their vessel. He’s very chatty, and tells us what is going on – that the other trawler was basically being dumped here. He says that the Chinese boats were in poor shape generally, and that last year, one had sunk, taking 14 crew with it. What are conditions like on this boat? He shrugs: “Not good. But I have to have a job.” …

Later, as we drop some supplies to the engine-less trawler, we see one of the crew hauling himself along on a rope, while standing on a small raft. It’s bizarre sight, but this is how they get between the two decrepit vessels. …

Earlier in the day – before the graveyard of zombie trawlers, fisheries inspectors had told us of where the fish actually goes. Caught by the Chinese and other trawlers, it’s transhipped to several different vessels. ‘High value’ stock goes to Las Palmas, in the Canaries and off to the dinner tables of Europe. The ‘dirt’ fish is transhipped to Africa. The Chinese fishermen, it seems, barely get a look in. ‘Happiness’ indeed.

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Brandeis on openness in business, society, & government

From Bruce Schneier’s “Brandeis Quote on Openness“:

Louis D. Brandeis, Other People’s Money and How the Bankers Use It 92 (1914): “Publicity is justly commended as a remedy for social and industrial diseases. Sunlight is said to be the best of disinfectants; electric light the most efficient policeman.”

[Note: Also in Harper’s Weekly, Dec 20 1913]

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How to really practice to get better

From “How to be an expert“:

Maybe the “naaturally talented artist” was simply the one who practiced a hell of a lot more. Or rather, a hell of a lot more deliberately. Dr. K. Anders Ericsson, professor of psychology at Florida State University, has spent most of his 20+ year career on the study of genuises, prodigies, and superior performers. In the book The New Brain (it was on my coffee table) Richard Restak quotes Ericsson as concluding:

“For the superior performer the goal isn’t just repeating the same thing again and again but achieving higher levels of control over every aspect of their performance. That’s why they don’t find practice boring. Each practice session they are working on doing something better than they did the last time.”

So it’s not just how long they practice, it’s how they practice. Basically, it comes down to something like this:

Most of us want to practice the things we’re already good at, and avoid the things we suck at. We stay average or intermediate amateurs forever.

Yet the research says that if we were willing to put in more hours, and to use those hours to practice the things that aren’t so fun, we could become good. Great. Potentially brilliant. We need, as Restak refers to it, “a rage to master.” That dedication to mastery drives the potential expert to focus on the most subtle aspects of performance, and to never be satisfied. There is always more to improve on, and they’re willing to work on the less fun stuff.

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More distribution channels = more viewers

From “NBC: iPod Boosts Prime Time“:

NBC’s “The Office” delivered a 5.1-its highest ratings ever-last Thursday among adults 18 to 49, a bump the network credits in large part to the show’s popularity as an iPod download. …

Such a connection between podcast success and broadcast ratings success is particularly significant because the NBC data is among the first available evidence of what network executives have been gambling on when striking their new media deals-that the new video platforms are additive because they provide more entry points into a show for consumers. …

NBC is confident that the iPod exposure contributed to the rise. …

The iTunes offering is bringing new audiences to the show that would not otherwise have watched, said Frederick Huntsberry, president of NBCU Television Distribution. “Consumers have choices, and we are not reaching all consumers with one technology,” he said.

ITunes is one way to bring fresh eyeballs to the network, he said, in particular the younger demo that uses video iPods. …

Yet ABC has also seen a ratings increase for its iTunes shows. To date since their debut on iTunes in October, both “Lost” and “Desperate Housewives” are up versus the same period last year. …

That growth and the knowledge that iTunes distribution possibly grew and certainly did not cannibalize ratings gave the ABC Disney Television Group the confidence to add another round of iTunes programs last week …

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Paypal’s numbers

From “PayPal Prepares For a Challenge From Google“:

Long the Internet’s leading online-payments service, PayPal has a 24% market share of U.S. online payments, according to financial-institution consulting firm Celent LLC. PayPal, founded in 1998, boasts 96 million accounts with consumers who want to send payments online without revealing their credit-card or banking information to vendors. To use the service, customers simply set up an account with their credit-card or bank-account details, fill out a payment amount and the email address of the recipient, and send the payment via the Internet to PayPal. If the recipient doesn’t have an account, he simply opens one in order to collect the payment. The service gained traction on eBay and proved to be more popular than an in-house payment system it had been using.

For eBay, which acquired the online-payment business in October 2002, PayPal has been a big asset. The unit has helped accelerate trading on eBay’s auction sites in the U.S., Germany and the United Kingdom. Most recently, PayPal generated 23% of eBay’s total $1.3 billion quarterly revenue. And PayPal’s revenue is growing steadily: It was up 48% to $304.4 million in the fourth quarter compared with a year earlier.

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Blogging at IBM

From “3,600+ blogs: A glance into IBM’s internal blogging“:

Through the central blog dashboard at the intranet W3, IBMers now can find more than 3,600 blogs written by their co-workers. As of June 13 there were 3,612 internal blogs with 30,429 posts. Internal blogging is still at a stage of testing and trying at IBM but the number of blogs is growing rapidly …

US, Canada and Australia are very active countries but also in small European countries there are quite many internal bloggers. 147 in Sweden and 170 in the Netherlands to mention two examples. …

… the most common topics.

News or events that affect the business
“When IBM sold the personal computing division rumours were flying around before it actually happened and people were blogging about that, giving their opinions about what was going to happen and how it would affect IBM.”

Metablogging
“It’s a new technology of special interest to people who blog.”

Administrative things
“The little changes going on in the company — the water-cooler talk.”

Product announcements
“Not necessarily of general interest but of interest to the specific community working with the product.”

Hints and tips
“…for example about what bloggers have found interesting on the intranet.”

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1,000,000 miles in 30 days

From MSNBC’s “Very, very frequent flyer hits 1 million goal“:

On his blog “The Great Canadian Mileage Run 2005,” [Marc] Tacchi reported on Wednesday that he had racked up 1,003,625 mileage points and spent 56 of the last 61 days in an airplane. …

The 30-year-old embarked on his venture using Air Canada’s North America Unlimited Pass — a C$7,000 ticket that allowed passengers limitless travel within the continent between October 1 and November 30. …

A typical day would start with a 10 a.m. flight to Victoria, British Columbia, about 70 km (45 miles) from Vancouver. He would fly back and fourth between the two cities about six times and then catch an overnight flight 4,300 km (2,700 miles) to Toronto.

In Toronto, he would immediately board a return flight. …

By reaching the 1 million mile goal, Tacchi gets the equivalent of about 10 round-trip business class flights from Canada to Australia, which he has estimated would normally cost about C$70,000.

He plans to redeem his travel points to take his family to Miami at Christmas, then maybe go to Hong Kong or Thailand.

When he wasn’t flying to collect travel points, Tacchi works as a contract pilot. Once a week, he flies a Boeing 747 cargo plane to Europe or Asia.

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