money

Offshoring danger: identity theft

From Indian call centre ‘fraud’ probe (BBC News: 23 June 2005):

Police are investigating reports that the bank account details of 1,000 UK customers, held by Indian call centres, were sold to an undercover reporter.

The Sun claims one of its journalists bought personal details including passwords, addresses and passport data from a Delhi IT worker for £4.25 each. …

The Sun alleged the computer expert told the reporter he could sell up to 200,000 account details, obtained from fraudulent call centre workers, each month.

Details handed to the reporter had been examined by a security expert who had indicated they were genuine, the paper said.

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Identity theft method: file false unemployment claims

From Michael Alter’s States fiddle while defrauders steal (CNET News.com: 21 June 2005):

More than 9 million American consumers fall victim to identity theft each year. But the most underpublicized identity theft crime is one in which thieves defraud state governments of payroll taxes by filing fraudulent unemployment claims.

It can be a fairly lucrative scheme, too. File a false unemployment claim and you can receive $400 per week for 26 weeks. Do it for 100 Social Security numbers and you’ve made a quick $1.04 million. It’s tough to make crime pay much better than that.

The victims in this crime–the state work force agencies that tirelessly oversee our unemployment insurance programs and the U.S. Department of Labor–are reluctant to discuss this topic for obvious reasons. …

The slow response of state and federal agencies is quickly threatening the integrity of the unemployment insurance system. It turns out that crime is a very efficient market and word spreads quickly. Got a stolen Social Security number? You can more easily turn it into money by defrauding the government than by defrauding the credit card companies.

The net result of this fraud is that unemployment taxes are going up, and that makes it that much harder for small businesses and big businesses to do business. Even more, higher payroll taxes slow down economic growth because they make it more expensive to hire new employees.

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Banks have more to fear from internal attacks than external

From electricnews.net’s Internal security attacks affecting banks (The Register: 23 June 2005):

Internal security breaches at the world’s banks are growing faster than external attacks, as institutions invest in technology, instead of employee training.

According to the 2005 Global Security Survey, published by Deloitte Touche Tohmatsu, 35 per cent of respondents said that they had encountered attacks from inside their organisation within the last 12 months, up from 14 per cent in 2004. In contrast, only 26 per cent confirmed external attacks, compared to 23 per cent in 2004. Click Here

The report, which surveyed senior security officers from the world’s top 100 financial institutions, found that incidences of phishing and pharming, two online scams which exploit human behaviour, are growing rapidly.

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Prices for zombies in the Underground

From Byron Acohido and Jon Swartz’s “Going price for network of zombie PCs: $2,000-$3,000” (USA TODAY: 8 September 2004):

In the calculus of Internet crime, two of the most sought-after commodities are zombie PCs and valid e-mail addresses.

One indication of the going rate for zombie PCs comes from a June 11 posting on SpecialHam.com, an electronic forum for spammers. The asking price for use of a network of 20,000 zombie PCs: $2,000 to $3,000. …

To put a zombie network to work, an attacker needs a list of targets in the form of e-mail addresses. Lists can be purchased from specialists who “harvest” anything that looks like an e-mail address from Web sites, news groups, chat rooms and subscriber lists. Compiled on CDs, such lists cost as little as $5 per million e-mail addresses. But you get what you pay for: Many CD entries tend to be either obsolete or “spam traps” — addresses seeded across the Internet by spam-filtering companies to identify, and block, spammers.

Valid e-mail addresses command a steep price. In June, authorities arrested a 24-year-old America Online engineer, Jason Smathers, and charged him with stealing 92 million AOL customer screen names and selling them to a spammer for $100,000.

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Wynton Marsalis on recognizing your place

From Sam Dillon’s “Graduates Get an Earful, From Left, Right and Center” (The New York Times: 11 June 2006):

Wynton Marsalis

Musician

[Delivering commencement to] The Juilliard School

Realize that integrity is real, and so is starvation. Never let pay and the talk of pay occupy more time and space than the talk of your art. If you find that it is, go into banking or start a hedge fund or something.

Also, about pay, understand where you are. When I was 19, I was on a tour with Herbie Hancock and I started complaining to him before we walked onstage about what I was being paid. I said, “When am I being paid?”

He said: “Come here, man. Look out into the audience.” He said, “Now, do you see those people?”

I said, “Yes sir.”

He said: “They paid for these tickets. If you don’t walk out of here, how many of them are going to leave? Now, if I don’t walk out, how many will leave? That’s why you’re being paid what you’re being paid.”

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Steve Ballmer couldn’t fix an infected Windows PC

From David Frith’s “Microsoft takes on net nasties” (Australian IT: 6 June 2006):

MICROSOFT executives love telling stories against each other. Here’s one that platforms vice-president Jim Allchin told at a recent Windows Vista reviewers conference about chief executive Steve Ballmer.

It seems Steve was at a friend’s wedding reception when the bride’s father complained that his PC had slowed to a crawl and would Steve mind taking a look.

Allchin says Ballmer, the world’s 13th wealthiest man with a fortune of about $18 billion, spent almost two days trying to rid the PC of worms, viruses, spyware, malware and severe fragmentation without success.

He lumped the thing back to Microsoft’s headquarters and turned it over to a team of top engineers, who spent several days on the machine, finding it infected with more than 100 pieces of malware, some of which were nearly impossible to eradicate.

Among the problems was a program that automatically disabled any antivirus software.

“This really opened our eyes to what goes on in the real world,” Allchin told the audience.

If the man at the top and a team of Microsoft’s best engineers faced defeat, what chance do ordinary punters have of keeping their Windows PCs virus-free?

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Credit cards sold in the Underground

From David Kirkpatrick’s “The Net’s not-so-secret economy of crime” (Fortune: 15 May 2006):

Raze Software offers a product called CC2Bank 1.3, available in freeware form – if you like it, please pay for it. …

But CC2Bank’s purpose is the management of stolen credit cards. Release 1.3 enables you to type in any credit card number and learn the type of card, name of the issuing bank, the bank’s phone number and the country where the card was issued, among other info. …

Says Marc Gaffan, a marketer at RSA: “There’s an organized industry out there with defined roles and specialties. There are means of communications, rules of engagement, and even ethics. It’s a whole value chain of facilitating fraud, and only the last steps of the chain are actually dedicated to translating activity into money.”

This ecosystem of support for crime includes services and tools to make theft simpler, harder to detect, and more lucrative. …

… a site called TalkCash.net. It’s a members-only forum, for both verified and non-verified members. To verify a new member, the administrators of the site must do due diligence, for example by requiring the applicant to turn over a few credit card numbers to demonstrate that they work.

It’s an honorable exchange for dishonorable information. “I’m proud to be a vendor here,” writes one seller.

“Have a good carding day and good luck,” writes another seller …

These sleazeballs don’t just deal in card numbers, but also in so-called “CVV” numbers. That’s the Creditcard Validation Value – an extra three- or four-digit number on the front or back of a card that’s supposed to prove the user has physical possession of the card.

On TalkCash.net you can buy CVVs for card numbers you already have, or you can buy card numbers with CVVs included. (That costs more, of course.)

“All CVV are guaranteed: fresh and valid,” writes one dealer, who charges $3 per CVV, or $20 for a card number with CVV and the user’s date of birth. “Meet me at ICQ: 264535650,” he writes, referring to the instant message service (owned by AOL) where he conducts business. …

Gaffan says these credit card numbers and data are almost never obtained by criminals as a result of legitimate online card use. More often the fraudsters get them through offline credit card number thefts in places like restaurants, when computer tapes are stolen or lost, or using “pharming” sites, which mimic a genuine bank site and dupe cardholders into entering precious private information. Another source of credit card data are the very common “phishing” scams, in which an e-mail that looks like it’s from a bank prompts someone to hand over personal data.

Also available on TalkCash is access to hijacked home broadband computers – many of them in the United States – which can be used to host various kinds of criminal exploits, including phishing e-mails and pharming sites.

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Google’s number tricks

From “Fuzzy maths” (The Economist: 11 May 2006):

MATHEMATICALLY confident drivers stuck in the usual jam on highway 101 through Silicon Valley were recently able to pass time contemplating a billboard that read: “{first 10-digit prime found in consecutive digits of e}.com.” The number in question, 7427466391, is a sequence that starts at the 101st digit of e, a constant that is the base of the natural logarithm. The select few who worked this out and made it to the right website then encountered a “harder” riddle. Solving it led to another web page where they were finally invited to submit their curriculum vitae.

If a billboard can capture the soul of a company, this one did, because the anonymous advertiser was Google, whose main product is the world’s most popular internet search engine. With its presumptuous humour, its mathematical obsessions, its easy, arrogant belief that it is the natural home for geniuses, the billboard spoke of a company that thinks it has taken its rightful place as the leader of the technology industry, a position occupied for the past 15 years by Microsoft. …

To outsiders, however, googley-ness often implies audacious ambition, a missionary calling to improve the world and the equation of nerdiness with virtue.

The main symptom of this, prominently displayed on the billboard, is a deification of mathematics. Google constantly leaves numerical puns and riddles for those who care to look in the right places. When it filed the regulatory documents for its stockmarket listing in 2004, it said that it planned to raise $2,718,281,828, which is $e billion to the nearest dollar. A year later, it filed again to sell another batch of shares – precisely 14,159,265, which represents the first eight digits after the decimal in the number pi (3.14159265). …

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Why courts don’t use legal-size documents any longer

From Suzanne Snider’s “Old Yeller” (Legal Affairs: May/June 2005):

The legal-size legal pad has been under attack since as early as 1982, when then Chief Justice Warren Burger banished legal-size documents from federal courts. One informal survey estimated Burger’s move saved almost $16 million through more efficient use of storage space. Several states followed the federal government’s lead …

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Arnold Rothstein, criminal kingpin

From Daniel A. Nathan’s “The Big Fix” (Legal Affairs: March/April 2004):

THE BLACK SOX SCANDAL was the sports crime of the 20th century. In a complicated and poorly conceived and executed conspiracy, several prominent Chicago White Sox ballplayers teamed up with gamblers to lose the 1919 World Series to the Cincinnati Reds. …

Of those artfully deceitful manipulators, Arnold Rothstein was the most skillful, a criminal kingpin who had his hand in all manner of illicit endeavors. Known as “the Big Bankroll” and “the Great Brain,” Rothstein helped invent organized crime, and his influence survived his death in 1928. …

There is no denying that Rothstein was clever. A former pool shark, Rothstein managed to graduate from being a small-time bookmaker to what one historian describes as an important “intermediary between the underworld and upper world of New York.” He established successful gambling houses in New York City and Saratoga (then, as now, a popular summer resort town for the well-to-do, especially for those who like to play the ponies) and political connections with Tammany Hall. Rothstein, Pietrusza notes, “pretty much invented the floating crap game,” the illicit diversion later made famous by the Broadway musical Guys and Dolls, on his way to becoming “America’s most notorious gambler.” He was a bootlegger, a labor racketeer, a racetrack owner, a real estate magnate, a bail bondsman, a loan shark, a fence, and, according to [David Pietrusza, author of Rothstein: The Life, Times, and Murder of the Criminal Genius Who Fixed the 1919 World Series], the “founder and mastermind of the modern American drug trade.”

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The tyranny of HOAs

From Ross Guberman’s “Home Is Where the Heart Is” (Legal Affairs: November/December 2004):

ABOUT 50 MILLION AMERICANS BELONG TO HOMEOWNER ASSOCIATIONS, also known as HOAs or common-interest developments, which are composed of single-family homes, condominiums, or co-ops. Four out of five new homes, ranging from starter homes to high-rise apartments to gated mansions, are in one of the nation’s 250,000 HOAs. However they look or whomever they cater to, HOAs impose the same obligations: If you want to buy a property in an HOA development, you must join the HOA, allow a board you help elect to manage shared grounds and other public spaces, pay regular dues and any “special assessments” for upkeep or other costs, and obey a host of quality-of-life rules, even if they’re added after you move in.

In return, the HOA keeps the welcome sign painted, the sidewalk cracks filled, and the flower beds fresh. It may also provide streets, parks, playgrounds, security, snow removal, and utilities that were once the province of local government. But the HOA does more than beautify the neighborhood and preserve property values. It is often the sole driving force behind the Halloween parades and holiday parties that are increasingly rare in an age of bowling alone.

Although structured as nonprofit corporations, HOAs operate as private governments. An HOA can impose fines on those who flout its quality-of-life policies, just as a municipality can penalize those who violate its zoning, antismoking, or noise-control laws. An HOA also levies dues and assessments that are as obligatory as taxes and sometimes less predictable. In exerting these quasi-political powers, HOAs represent one of the most significant privatizations of local government functions in history. …

About half the states allow “non-judicial foreclosures” if owners lapse on their dues. Typically, the HOA’s collection attorney places a lien on the property and announces its new legal status in a local newspaper. The home is then auctioned. Homeowners get none of the due-process protections they could use to ward off other creditors—no right to a hearing and no right to confront their HOA board.

Even in states that require court approval for an HOA foreclosure, the HOA nearly always wins. Under current law, any unpaid dues, no matter how small, can be grounds for foreclosure, particularly once the amount of the delinquency is swelled with interest and fines.

… According to a 2001 study of foreclosures in California by Sentinel Fair Housing, a homeowner advocacy group, when HOAs foreclose, the typical homeowner is $2,557 in arrears. When banks or municipal governments foreclose, by contrast, the typical homeowner owes $190,000 in delinquent payments or back taxes.

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Modern mercenaries

From Rebecca Ulam Weiner’s “Sheep in Wolves’ Clothing” (Legal Affairs: January/February 2006):

YOU WON’T FIND THE WORD “MERCENARY” on the homepage of the International Peace Operations Association, the trade group for the private military industry. While many of the IPOA’s member companies are staffed by elite former soldiers of the United States military who now make a living hiring themselves out, the so-called “M word” isn’t in the IPOA’s corporate vocabulary. Members are known as private military companies (often called PMCs) or military service providers, who specialize in “private peace operations.” …

In recent years, private contractors have increasingly taken on important military functions, operating in some 50 countries and earning an estimated $100 billion in annual revenue. They provide security to civilian aid workers, other contractors, and even military forces. They train local armies for combat, develop future American soldiers (the firm MPRI helps run ROTC), and interrogate prisoners. At times, they’ve engaged in combat. During the invasion and occupation of Iraq, the U.S. has relied heavily on their support – private contractors make up a workforce of about 20,000, double the British troop presence. …

During the Iraq war, contractors have run the computers that control Predator drones, operated guided missile systems on naval ships, and maintained aerial surveillance and communications systems. In the Persian Gulf war of 1991, the ratio of soldiers to contractors was 50 to 1. In the current Iraqi conflict, it is 10 to 1 and falling.

This proliferation has worried many – in the academy, Congress, the media, and, increasingly, the military – because contractors operate outside the military chain of command and most legal jurisdictions. PMCs have no clear place under the framework of the Geneva Conventions – they aren’t noncombatants, because they carry weapons, but they aren’t lawful combatants, because they don’t wear uniforms. Nor do they fit the anachronistic definitions of mercenaries found in international treaties and resolutions, because those definitions generally require engagement in direct combat.

Soldiers are subject to rules of engagement and can be court-martialed for breaking the law. Contractors are governed most directly by the terms of their contracts – their extraterritorial activities and corporate status make them virtually immune from federal law. …

Worse, critics argue, because the military has no direct control over its contractors, it won’t accept responsibility for their actions. And PMCs allow the Pentagon to evade accountability to Congress, because they circumvent caps on the number of troops approved for deployment and their casualties aren’t counted.

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The history of the Poison Pill

From Len Costa “The Perfect Pill” (Legal Affairs: March/April 2005):

THE MODERN HISTORY OF MERGERS AND ACQUISITIONS divides neatly into two eras marked by a landmark ruling of the Delaware Supreme Court in 1985. Before then, financiers like T. Boone Pickens and Carl Icahn regularly struck terror in the hearts of corporate boards. If these dealmakers wanted to take over a company in a hostile maneuver, break it into pieces, and then spin those pieces off for a profit, it was difficult to stop them. But after a decision by the Delaware court, directors regained control of their companies’ destinies.

The directors’ trump card is a controversial innovation technically called a preferred share purchase rights plan but nicknamed the “poison pill.” Its legality was affirmed unequivocally for the first time in the Delaware ruling of Moran v. Household International. By the unanimous vote of a three-judge panel, the court held that a company could threaten to flood the market with newly issued shares if a hostile suitor started buying up lots of its stock, thus diluting the suitor’s existing holdings and rendering the acquisition prohibitively expensive. …

Still, both sides agree that the poison pill is an ingenious creation. “As a matter of lawyering, it’s absolutely brilliant,” said Stanford University law professor Ronald Gilson, a longstanding critic who nonetheless considers the poison pill to be the most significant piece of corporate legal artistry in the 20th century. …

If a hostile bidder acquires more than a preset share of the target company’s stock, typically 10 to 15 percent, all shareholders-except, crucially, the hostile bidder-can exercise a right to purchase additional stock at a 50 percent discount, thus massively diluting the suitor’s equity stake in the takeover target.

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Malware focused on theft above all

From AFP’s “70 percent of malicious software aimed at theft: survey“:

Seventy percent of malicious software being circulated is linked to various types of cybercrime, a study by security firms Panda Software showed. …

The survey confirms a shift from several years ago, when malicious software was often aimed at garnering attention or exposing security flaws.

“Malware has become a took for generating financial returns,” the report said. …

About 40 percent of the problems detected by Panda was spyware, a type of malicious code designed for financial gain, primarily through collecting data on users’ Internet activities.

Another 17 percent was trojans, including “banker trojans” that steal confidential data related to bank services, others that download malicious applications onto systems.

Eight percent of the problems detected were “dialers,” malicious code that dials up premium-rate numbers without users’ knowledge; “bots,” a scheme involving the sale or rental of networks of infected computers, accounted for four percent of the total.

The e-mail worm, which was recently considered a major Internet threat, made up only four percent of the total.

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The difficulty of recovering from identity theft

From TechWeb News’s “One In Four Identity-Theft Victims Never Fully Recover“:

Making things right after a stolen identity can take months and cost thousands, a survey of identity theft victims released Tuesday said. Worse, in more than one in four cases, victims haven’t been able to completely restore their good name.

The survey, conducted by Nationwide Mutual Insurance Co., found that 28 percent of identity thieves’ marks aren’t able to reconstruct their identities even after more than a year of work. On average, victims spent 81 hours trying to resolve their case.

According to the poll, the average amount of total charges made using a victim’s identity was $3,968. Fortunately, most were not held responsible for the fraudulent charges; 16 percent, however, reported that they had to pay for some or all of the bogus purchases.

Other results posted by the survey were just as dispiriting. More than half of the victims discovered the theft on their own by noticing unusual charges on credit cards or depleted bank accounts, but that took time: on average, five and a half months passed between when the theft occurred and when it was spotted.

Only 17 percent were notified by a creditor or financial institution of suspicious activity, a figure that’s certain to fuel federal lawmakers pondering legislation that would require public disclosure of large data breaches.

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The American Revolution: led by elites, sold to the masses

From James Grimmelmann’s “On the Second Life Tax Revolt“:

The Boston Tea Party was the expression of mercantile anger at taxes: the protesters wanted was a revision of British tax policies to favor colonial merchants at the expense of merchants in England. Economically speaking, the entire American Revolution was a scheme to improve the fortunes of colonial elites. But to convince their future countrymen to go along with their tax revolt, they developed one of the most inspiring ideologies of liberty and justice the world has ever seen. ‘No taxation without representation’ is a slogan that transforms ‘mere’ economics into egalitarianism. There are plenty of thinkers who will tell you societies as a whole can often reap enormous benefits by letting one particular group get rich; these benefits are hardly confined to material wealth.

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The Creative Class & the health & growth of cities

From Richard Florida’s “The Rise of the Creative Class“:

[The key to economic growth lies not just in the ability to attract the creative class, but to translate that underlying advantage into creative economic outcomes in the form of new ideas, new high-tech businesses and regional growth. To better gauge these capabilities, I developed a new measure called the Creativity Index (column 1). The Creativity Index is a mix of four equally weighted factors: the creative class share of the workforce (column 2 shows the percentage; column 3 ranks cities accordingly); high-tech industry, using the Milken Institute’s widely accepted Tech Pole Index, which I refer to as the High-Tech Index (column 4); innovation, measured as patents per capita (column 5); and diversity, measured by the Gay Index, a reasonable proxy for an area’s openness to different kinds of people and ideas (column 6).]

This young man and his lifestyle proclivities represent a profound new force in the economy and life of America. He is a member of what I call the creative class: a fast-growing, highly educated, and well-paid segment of the workforce on whose efforts corporate profits and economic growth increasingly depend. Members of the creative class do a wide variety of work in a wide variety of industries—from technology to entertainment, journalism to finance, high-end manufacturing to the arts. They do not consciously think of themselves as a class. Yet they share a common ethos that values creativity, individuality, difference, and merit. …

Most civic leaders, however, have failed to understand that what is true for corporations is also true for cities and regions: Places that succeed in attracting and retaining creative class people prosper; those that fail don’t. …

The distinguishing characteristic of the creative class is that its members engage in work whose function is to “create meaningful new forms.” The super- creative core of this new class includes scientists and engineers, university professors, poets and novelists, artists, entertainers, actors, designers, and architects, as well as the “thought leadership” of modern society: nonfiction writers, editors, cultural figures, think-tank researchers, analysts, and other opinion-makers. Members of this super-creative core produce new forms or designs that are readily transferable and broadly useful—such as designing a product that can be widely made, sold and used; coming up with a theorem or strategy that can be applied in many cases; or composing music that can be performed again and again.

Beyond this core group, the creative class also includes “creative professionals” who work in a wide range of knowledge-intensive industries such as high-tech sectors, financial services, the legal and healthcare professions, and business management. These people engage in creative problem-solving, drawing on complex bodies of knowledge to solve specific problems. Doing so typically requires a high degree of formal education and thus a high level of human capital. People who do this kind of work may sometimes come up with methods or products that turn out to be widely useful, but it’s not part of the basic job description. What they are required to do regularly is think on their own. They apply or combine standard approaches in unique ways to fit the situation, exercise a great deal of judgment, perhaps try something radically new from time to time. …

The creative class now includes some 38.3 million Americans, roughly 30 percent of the entire U.S. workforce—up from just 10 percent at the turn of the 20th century and less than 20 percent as recently as 1980. The creative class has considerable economic power. In 1999, the average salary for a member of the creative class was nearly $50,000 ($48,752), compared to roughly $28,000 for a working-class member and $22,000 for a service-class worker. …

Chicago, a bastion of working-class people that still ranks among the top 20 large creative centers, is interesting because it shows how the creative class and the traditional working class can coexist. But Chicago has an advantage in that it is a big city, with more than a million members of the creative class. The University of Chicago sociologist Terry Clark likes to say Chicago developed an innovative political and cultural solution to this issue. Under the second Mayor Daley, the city integrated the members of the creative class into the city’s culture and politics by treating them essentially as just another “ethnic group” that needed sufficient space to express its identity. …

Why do some places become destinations for the creative while others don’t? Economists speak of the importance of industries having “low entry barriers,” so that new firms can easily enter and keep the industry vital. Similarly, I think it’s important for a place to have low entry barriers for people—that is, to be a place where newcomers are accepted quickly into all sorts of social and economic arrangements. All else being equal, they are likely to attract greater numbers of talented and creative people—the sort of people who power innovation and growth. …

Cities and regions that attract lots of creative talent are also those with greater diversity and higher levels of quality of place. That’s because location choices of the creative class are based to a large degree on their lifestyle interests, and these go well beyond the standard “quality-of-life” amenities that most experts think are important. …

When we compared these two lists with more statistical rigor, his Gay Index turned out to correlate very strongly to my own measures of high-tech growth. Other measures I came up with, like the Bohemian Index—a measure of artists, writers, and performers—produced similar results.

Talented people seek an environment open to differences. Many highly creative people, regardless of ethnic background or sexual orientation, grew up feeling like outsiders, different in some way from most of their schoolmates. When they are sizing up a new company and community, acceptance of diversity and of gays in particular is a sign that reads “non-standard people welcome here.” …

They favor active, participatory recreation over passive, institutionalized forms. They prefer indigenous street-level culture—a teeming blend of cafes, sidewalk musicians, and small galleries and bistros, where it is hard to draw the line between performers and spectators. They crave stimulation, not escape. They want to pack their time full of dense, high-quality, multidimensional experiences. Seldom has one of my subjects expressed a desire to get away from it all. They want to get into it all, and do it with eyes wide open.

Creative class people value active outdoor recreation very highly. They are drawn to places and communities where many outdoor activities are prevalent—both because they enjoy these activities and because their presence is seen as a signal that the place is amenable to the broader creative lifestyle. …

Places are also valued for authenticity and uniqueness. Authenticity comes from several aspects of a community—historic buildings, established neighborhoods, a unique music scene, or specific cultural attributes. It comes from the mix—from urban grit alongside renovated buildings, from the commingling of young and old, long-time neighborhood characters and yuppies, fashion models and “bag ladies.” An authentic place also offers unique and original experiences. Thus a place full of chain stores, chain restaurants, and nightclubs is not authentic. You could have the same experience anywhere. …

Even as places like Austin and Seattle are thriving, much of the country is failing to adapt to the demands of the creative age. It is not that struggling cities like Pittsburgh do not want to grow or encourage high-tech industries. In most cases, their leaders are doing everything they think they can to spur innovation and high-tech growth. But most of the time, they are either unwilling or unable to do the things required to create an environment or habitat attractive to the creative class. They pay lip service to the need to “attract talent,” but continue to pour resources into recruiting call centers, underwriting big-box retailers, subsidizing downtown malls, and squandering precious taxpayer dollars on extravagant stadium complexes. Or they try to create facsimiles of neighborhoods or retail districts, replacing the old and authentic with the new and generic—and in doing so drive the creative class away.

It is a telling commentary on our age that at a time when political will seems difficult to muster for virtually anything, city after city can generate the political capital to underwrite hundreds of millions of dollars of investments in professional sports stadiums. And you know what? They don’t matter to the creative class. Not once during any of my focus groups and interviews did the members of the creative class mention professional sports as playing a role of any sort in their choice of where to live and work. What makes most cities unable to even imagine devoting those kinds of resources or political will to do the things that people say really matter to them?

The answer is simple. These cities are trapped by their past. Despite the lip service they might pay, they are unwilling or unable to do what it takes to attract the creative class. The late economist Mancur Olson long ago noted that the decline of nations and regions is a product of an organizational and cultural hardening of the arteries he called “institutional sclerosis.” Places that grow up and prosper in one era, Olson argued, find it difficult and often times impossible to adopt new organizational and cultural patterns, regardless of how beneficial they might be. Consequently, innovation and growth shift to new places, which can adapt to and harness these shifts for their benefit. …

Most experts and scholars have not even begun to think in terms of a creative community. Instead, they tend to try to emulate the Silicon Valley model which author Joel Kotkin has dubbed the “nerdistan.” But the nerdistan is a limited economic development model, which misunderstands the role played by creativity in generating innovation and economic growth. Nerdistans are bland, uninteresting places with acre upon acre of identical office complexes, row after row of asphalt parking lots, freeways clogged with cars, cookie-cutter housing developments, and strip-malls sprawling in every direction. Many of these places have fallen victim to the very kinds of problems they were supposed to avoid. …

Yet if you ask most community leaders what kinds of people they’d most want to attract, they’d likely say successful married couples in their 30s and 40s—people with good middle-to-upper-income jobs and stable family lives. I certainly think it is important for cities and communities to be good for children and families. But less than a quarter of all American households consist of traditional nuclear families, and focusing solely on their needs has been a losing strategy, one that neglects a critical engine of economic growth: young people.

Young workers have typically been thought of as transients who contribute little to a city’s bottom line. But in the creative age, they matter for two reasons. First, they are workhorses. They are able to work longer and harder, and are more prone to take risks, precisely because they are young and childless. In rapidly changing industries, it’s often the most recent graduates who have the most up-to-date skills. Second, people are staying single longer. The average age of marriage for both men and women has risen some five years over the past generation. College-educated people postpone marriage longer than the national averages. Among this group, one of the fastest growing categories is the never-been-married. To prosper in the creative age, regions have to offer a people climate that satisfies this group’s social interests and lifestyle needs, as well as address those of other groups. …

Richard Florida is a professor of regional economic development at Carnegie Mellon University and a columnist for Information Week. This article was adapted from his forthcoming book, The Rise of the Creative Class: and How Its Transforming Work

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The Sumitomo Mitsuibank bank heist

From Richard Stiennon’s “Lessons Learned from Biggest Bank Heist in History“:

Last year’s news that thieves had managed to break in to Sumitomo Mitsui Bank’s branch in London and attempt to transfer almost $440 million to accounts in other countries should give CIO’s cause for concern. …

First a recap. Last year it came to light that U.K. authorities had put the kibosh on what would have been the largest bank heist in history.

The story is still developing but this is what we know: Thieves masquerading as cleaning staff with the help of a security guard installed hardware keystroke loggers on computers within the London branch of Sumitomo Mitsui, a huge Japanese bank.

These computers evidently belonged to help desk personnel. The keystroke loggers captured everything typed into the computer including, of course, administrative passwords for remote access.

By installing software keystroke loggers on the PCs that belonged to the bank personnel responsible for wire transfers over the SWIFT (Society for Worldwide Interbank Financial Telecommunication) network, the thieves captured credentials that were then used to transfer 220 million pounds (call it half-a-billion dollars).

Luckily the police were involved by that time and were able to stymie the attack.

From Richard Stiennon’s “Super-Glue: Best practice for countering key stroke loggers“:

… it is reported that Sumitomo Bank’s best practice for avoiding a repeat attack is that they now super-glue the keyboard connections into the backs of their PCs.

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Flat local calling rates in US helped grow the Net

From Andrew Odlyzko’s “Pricing and Architecture of the Internet: Historical Perspectives from Telecommunications and Transportation“:

Moreover, flat rates for local calling played a key role in the rise of the Internet, by promoting much faster spread of this technology in the U.S. than in other countries. (This, as well as the FCC decisions about keeping Internet calls free from access charges, should surely be added to the list of “the 10 key choices that were critical to the Net’s success,” that were compiled by Scott Bradner [28].)

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Monopolies & Internet innovation

From Andrew Odlyzko’s “Pricing and Architecture of the Internet: Historical Perspectives from Telecommunications and Transportation“:

The power to price discriminate, especially for a monopolist, is like the power of taxation, something that can be used to destroy. There are many governments that are interested in controlling Internet traffic for political or other reasons, and are interfering (with various degrees of success) with the end-to-end principle. However, in most democratic societies, the pressure to change the architecture of the Internet is coming primarily from economic concerns, trying to extract more revenues from users. This does not necessarily threaten political liberty, but it does impede innovation. If some new protocol or service is invented, gains from its use could be appropriated by the carriers if they could impose special charges for it.

The power of price discrimination was well understood in ancient times, even if the economic concept was not defined. As the many historical vignettes presented before show, differential pricing was frequently allowed, but only to a controlled degree. The main con- cern in the early days was about general fairness and about service providers leveraging their control of a key facility into control over other businesses. Personal discrimination was particularly hated, and preference was given to general rules applying to broad classes (such as student or senior citizen discounts today). Very often bounds on charges were imposed to limit price discrimination. …

Openness, non-discrimination, and the end-to-end principle have contributed greatly to the success of the Internet, by allowing innovation to flourish. Service providers have traditionally been very poor in introducing services that mattered and even in forecasting where their profits would come from. Sometimes this was because of ignorance, as in the failure of WAP and success of SMS, both of which came as great surprises to the wireless industry, even though this should have been the easiest thing to predict [55]. Sometimes it was because the industry tried to control usage excessively. For example, services such as Minitel have turned out to be disappointments for their proponents largely because of the built-in limitations. We can also recall the attempts by the local telephone monopolies in the mid-to late-1990s to impose special fees on Internet access calls. Various studies were trotted out about the harm that long Internet calls were causing to the network. In retrospect, though, Internet access was a key source of the increased revenues and profits at the local telcos in the late 1990s. Since the main value of the phone was its accessibility at any time, long Internet calls led to installation of second lines that were highly profitable for service providers. (The average length of time that a phone line was in use remained remarkably constant during that period [49].)

Much of the progress in telecommunications over the last couple of decades was due to innovations by users. The “killer apps” on the Internet, email, Web, browser, search engines, and Napster, were all invented by end users, not by carriers. (Even email was specifically not designed into the ARPANET, the progenitor of the Internet, and its dominance came as a surprise [55].)

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