social software

Blogs as patio space

From Jim Hanas’ “The Story Doesn’t Care: An Interview with Sean Stewart“:

I grew up in Edmonton, Alberta, during the winter. There are two very essential conditions in Edmonton. There’s inside and outside, and there’s no real doubt about which is which. There’s a sharp line preserved between the two.

I now live in California. California is an interesting place to me—and reminds me a bit of the South, where I spent my summers—because in California, what with the weather being clement and the price of real estate being high, you spend a lot of time in this hybrid space. We could call it patio space or—if you’re in the South—front porch space. It’s clearly inside in some ways, but it’s public in other ways.

The world of the blog clearly exists in patio space, in porch space, in that “I’m going to invite you into a level of intimacy not usually accorded to strangers, and yet you’re still a stranger. I’m going to write a blog, and you and I will communicate with one another, sometimes with startling candor, and yet in this mixed, hybrid place.”

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New communication, new art forms

From Jim Hanas’ “The Story Doesn’t Care: An Interview with Sean Stewart“:

I think that every means of communication carries within itself the potential for a form of art. Once the printing press was built, novels were going to happen. It took the novel a little while to figure out exactly what it was going to be, but once the press was there, something was going to occur. Once motion picture cameras were around, the movies—in some format or another—were going to happen.

I modestly or immodestly think that [developers of alternate reality games] got some things fundamentally right about the way the web and the internet want to tell stories in a way that not everyone had gotten quite when we lucked into it. What people do on the web is they look for things and they gossip. We found a way of storytelling that has a lot to do with looking for things and gossiping about them. …

Suspension of disbelief is a much more fragile creation in the kinds of campaigns we’re doing right now than it is in novels, where everyone has taken the last two hundred years to agree on a set of rules about how you understand what’s happening in a book. That hasn’t happened here. Right now, this is at an unbelievably fluid and dynamic stage—a whole bunch of things that have been figured out in other art forms, we’re working them out on the fly.

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The new American community: affinity vs. proximity

From “Study: Want Community? Go Online” [emphasis added]:

Nearly 40 percent of Americans say they participate in online communities, with sites around hobbies, shared personal interests, and health-related issues among the most popular. That’s according to a survey conducted by ACNielsen and commissioned by eBay.

The survey was conducted in late September. Of 1,007 respondents, 87 percent say they are part of a community. Of those, 66 percent say they participate in shared personal interest sites. Next comes hobby sites (62 percent), health community sites (55 percent), public issues sites (49 percents), and commerce sites (47 percent). Others participate in social or business networking sites (42 percent), sports sites (42 percent), alumni sites (39 percent), or dating sites (23 percent).

“We are finding that affinity is quickly replacing proximity as the key driver in forming communities,” said Bruce Paul, vice president of ACNielsen. …

“I think that a lot of people initially connect [on online communities] because they share information, which for a site like eBay is beneficial because they learn and grow from each other,” said Rachel Makool, director of community relations for eBay. “Then, of course, relationships form, and they grow from there.”

Researchers note that among offline communities, only membership in religious congregations (59 percent), social groups (54 percent), and neighborhood groups (52 percent) are more common than participation in online communities (39 percent). Professional groups (37 percent), activity groups (32 percent), school volunteer groups (30 percent), and health/country clubs (31 percent) came in behind online communities.

The study also shows that though 30 percent of online community members interact on a daily basis, only 7 percent of offline community members interacted that often. It also reveals that 47 percent of offline communities have an online component, such as e-mailing or chatting online.

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Blogging at IBM

From “3,600+ blogs: A glance into IBM’s internal blogging“:

Through the central blog dashboard at the intranet W3, IBMers now can find more than 3,600 blogs written by their co-workers. As of June 13 there were 3,612 internal blogs with 30,429 posts. Internal blogging is still at a stage of testing and trying at IBM but the number of blogs is growing rapidly …

US, Canada and Australia are very active countries but also in small European countries there are quite many internal bloggers. 147 in Sweden and 170 in the Netherlands to mention two examples. …

… the most common topics.

News or events that affect the business
“When IBM sold the personal computing division rumours were flying around before it actually happened and people were blogging about that, giving their opinions about what was going to happen and how it would affect IBM.”

Metablogging
“It’s a new technology of special interest to people who blog.”

Administrative things
“The little changes going on in the company — the water-cooler talk.”

Product announcements
“Not necessarily of general interest but of interest to the specific community working with the product.”

Hints and tips
“…for example about what bloggers have found interesting on the intranet.”

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Clay Shirky’s Thinking About Networks syllabus

From Clay Shirky’s “Thinking About Networks” syllabus:

Communications networks are invisible in the traditional sense; their inner workings are hidden inside devices, behind walls and underground, or pass silently through the air. We will examine a variety of electronic networks — telegraph, telephones, internet — and design philosophies — client-server, lattice, peer-to-peer — and explore the ways different networks alter the experiences that are and are not possible within them.

Social networks are invisible in a different way; because we are immersed in myriad social networks — friends, family, work school — and because humans are so natively good at understanding and working in such networks, we don’t see them. We will examine some of the structural elements of social networks, such as strong and weak ties, clustering, and small worlds networks, to understand some of the ways that the shape of social networks affects us.

… Technological choices embodied in electronic networks profoundly affect their social dimensions: Why can we CC people on email but not on phone calls? How does the one-way network of television differ from the two-way network of the internet? What effect does bittorrent’s architectural decentralization have on its users? Social choices also affect the design of technology; resistance to spamming or attempts to hide from the RIAA have led to several deep technological changes in the design of weblogs and file-sharing networks respectively, changes that alter the social relations among the users. …

… what is special about a network, as different from a mere collection of nodes? …

Humans both shape and are shaped by networks. We live in them every day, and they become so completely woven into the fabric of our lives that the technology becomes invisible, and our primary experience of them becomes social. “Who said what to whom when” is more important than whether the messages traveled by email or carrier pigeon.

Yet the structure of networks does affect the culture that uses them. The kinds of conversations people have via snail mail differ significantly from the conversations they have in email; talking on the phone is very different than “talking” via IM; group conversations that take place in communities like Metafilter are very different from those that take place on irc and different again from mailing lists, in large part because the technology shapes the culture.

To a first approximation, networks can be defined by describing 3 aspects: nodes, connections, and contents. The Web and email, for example, use the same nodes (users computers), but have very different ways of connecting (real time versus delayed delivery) and very different sorts of contents (request and reply — “pull” — for a specific URL versus sending for later delivery — “push” — of text messages), which make using the Web so different from using email. …

PAPER #1 ASSIGNED: “Two Networks” Students pick two networks (Telephone vs telegraph, FedEx vs Bike messenger, etc) and contrast their structure and use. …

What is “information space”? How can you visualize an N-dimensional network in 2D space? 3D space? What visual tools and techniques are there for representing networks? How does the material used to represent a network affect the representation? When representing something as abstract as a network, what information about a network is it vital to represent? What information is it vital to ignore? …

… the 20th century was characterized by broadcast media of an unprecedented scale, but most of the new networking tools invented in the last 30 years have not adhered to the broadcast model. …

What is a social network? What social networks do you live in? How do social networks use technological networks? How do social networks affect technological network design? What are the social effects of privacy, secrecy, anonymity, security, reputation in a mediated setting?

Some takeaway thoughts & questions I have for my students in my Social Software class:

How are networks structured?

What are the named AND unnamed structures (assumed? cultural? instinctual?) you see in various networks?

How does software further those structures? Expose them? Subvert them?

Given the structure of software/system/service X, what social experiences are possible? What are unintended, but possible? What are desired, but impossible?

Look at Dr. Samuel Johnson’s famous definition of “network”: “Any thing reticulated, or decussated, at equal distances, with interstices between the intersections.”

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Tools vs. tasks

From Adam Fields’s blog post, "Unthrilled with the Office 12 UI":

Over many years of designing custom content management interfaces for lots of people to use, it became crystal clear that there’s a huge difference between a “tool” and a “task”. A tool is a function that lets the user do something, but a task is a function that lets the user accomplish something.

In my experience, most successful content management interfaces are primarily task-based. When the user sits down in front of the computer, the goal is to get something done, not just use some tools. Tasks are for most people (beginners and power users alike), but tools are for power users. If you know what you want to do, but it doesn’t fit nicely into the framework of getting something done, you need a tool. Tasks should be the default.

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Articles read on 25 November 2003

Crypto-Gram Newsletter of 15 November 2003

"I don’t believe that airplane hijacking is a thing of the past, but when the next plane gets taken over it will be because a group of hijackers figured out a clever new weapon that we haven’t thought of, and not because they snuck some small pointy objects through security."

The Big Here and Long Now, by Brian Eno

"The Long Now is the recognition that the precise moment you’re in grows out of the past and is a seed for the future. The longer your sense of Now, the more past and future it includes. It’s ironic that, at a time when humankind is at a peak of its technical powers, able to create huge global changes that will echo down the centuries, most of our social systems seem geared to increasingly short nows."

The End of the Modern Era, by Vaclav Havel

"The end of Communism is, first and foremost, a message to the human race. It is a message we have not yet fully deciphered and comprehended. In its deepest sense, the end of Communism has brought a major era in human history to an end. It has brought an end not just to the 19th and 20th centuries, but to the modern age as a whole."

OpenOffice.org : Using it with Style

"We will examine how the styles work within OpenOffice.org and how they can be used to make your job easier when it comes to word processing."

KDE, Mac Os X, Windows: What can we learn (copy or improve) from them?
http://www.gnome.org/~fherrera/bof-conclusions.pdf (PDF)

Howard Rheingold: Smart Mobs

"Smart mobs use mobile media and computer networks to organize collective actions, from swarms of techo-savvy youth in urban Asia and Scandinavia to citizen revolts on the streets of Seattle, Manila, and Caracas. Wireless community networks, webloggers, buyers and sellers on eBay are early indicators of smart mobs that will emerge in the coming decade. Communication and computing technologies capable of amplifying human cooperation already appear to be both beneficial and destructive, used by some to support democracy and by others to coordinate terrorist attacks."

Problems with the Book of Mormon

"Written by a former believer in the book of Mormon, this article reveals serious objective weaknesses in any truth claims concerning the Book of Mormon."

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