From Scott Rosenberg’s "Web 2.0 jottings":
AOL’s Jonathan Miller … told them about having his car towed in Manhattan, and visiting the godforsaken place you go to get your car, and waiting in line forever, and getting angrier and angrier, and finally getting to the front of the line and seeing a sign that read: "The person here did not tow your car. They are here to help you get your car back. If you cooperate, you will get your car back faster."